Order ops that no longer need a person watching the queue

Problem

Every Shopify order was triaged by hand: tagging, routing to the right fulfilment path, flagging risky or high-value orders, and copying details into a fulfilment sheet. It was slow and error-prone at volume.

Build

A webhook-driven automation reads each new Shopify order, tags and routes it by rules, flags exceptions for review, and writes clean rows into the fulfilment and reporting sheets. A weekly reporting job rolls up volume, exceptions, and turnaround with no manual export.

Result

Routine orders flow through untouched and the team looks only at the exceptions that need a decision. The weekly ops report is generated by the same job instead of being assembled by hand.