AI & automation for Support teams.
Support work is mostly the same handful of questions asked on repeat, buried in a queue alongside the ones that actually need a person. We automate the triage and the first draft so the team's attention goes to what needs a human judgment call.
Where it hurts
3 pains- Enquiries pile up in a shared inbox with no visibility into what's outstanding
- Common questions retyped from scratch every time, even with an answer in the docs
- Urgent requests sit in the same queue as routine ones
What changes
3 outcomes- Queue every enquiryEvery enquiry lands in a queue with a priority and an owner
- Draft the replyCommon questions get a draft reply pulled from the knowledge base
- A person approvesA person still approves every send
Recipes built for support teams
2 recipesTriage inbound Gmail enquiries into a Sheets queue
General enquiries land in one inbox with no way to see what's outstanding, so requests get answered out of order or missed.
New enquiry email arrives in Gmail → Sender and subject logged to a Sheets queue → Row flagged with priority by rule and an owner assigned
Draft Gmail replies from a knowledge base
Support replies to common questions are retyped from scratch every time, even though the answer already exists in the docs.
New question email arrives in Gmail → Knowledge base searched and a draft reply written → Draft saved to the thread for review → Sent once approved, or edited first
See the full recipe library or browse our services.
Industries we do this for
2 sectorsContinues · Book a consultation
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