14 / Recipes / Google Workspace & Gmail

Draft Gmail replies from a knowledge base

Support replies to common questions are retyped from scratch every time, even though the answer already exists in the docs.

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How it runs

  1. 01

    New question email arrives in Gmail

  2. 02

    Knowledge base searched and a draft reply written

  3. 03

    Draft saved to the thread for review

  4. 04

    Sent once approved, or edited first

What you get

  • ✓A draft is ready the moment the email arrives, not written cold
  • ✓Replies pull from the current knowledge base, not memory
  • ✓A person still approves every send

Tools

GmailKnowledge baseApps Script

Time saved

Cuts out retyping answers to common support questions.

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